Payment & Refund Policy
Effective 2026-10-28 · Version 1.0.0
This policy covers payments, cancellations and refunds for narubot™ online checkout (/en/buy). If you bought through a partner, the terms of your contract with that partner apply first.
1. Payment
- Payment is made by card on Stripe's secure checkout. We never store card details.
- You are charged the amount shown, with no tax added. Stripe emails a receipt after payment.
- Tiers marked “from” are charged at the base price; for larger deployments we agree the scope with you and charge only the difference, with your consent.
2. Refunds
| Item | Refund |
|---|---|
| License | Full refund before the license key is issued. Non-refundable after issuance (use begins at issuance). |
| Initial tuning, installation, extra languages | Full refund before work starts; for work in progress, the portion not yet done; non-refundable once completed. |
| Maintenance (1 year) | Full refund before it starts; afterwards, pro-rated for the remaining months. |
| Subscription | Setup fee as for licenses. The monthly fee can be cancelled any time; no charge from the next billing date (the current paid month remains usable). |
- If we fail to deliver what was purchased, or you were charged in error (e.g. twice), we refund the affected amount in full regardless of the above.
- Refunds go back to the original card and may take 5–10 business days depending on your bank. Mandatory consumer rights under the law of your country are not affected.
3. How to request
Email narubox.com@gmail.com with your order number and reason. We reply within 2 business days and process approved refunds within 3 business days.
Effective as of 2026-10-28.
Operator & contact
NaruBox™ · Round Rock, Texas, USA · narubox.com@gmail.com
narubot™ is a product of NaruBox™. Public-sector deployments may also be contracted through partner companies; in that case the terms of that contract prevail.
Change history
- · 2026-10-28 — v1.0.0 · First published — Terms, Privacy Policy, Payment & Refund Policy